Episode description

I sit down with Joseph Michelli, an organizational consultant with a focus on customer experience, to dive into his knowledge of exceptional business practices that help leaders and their teams deliver an extraordinary customer experience that prioritizes people.

What You’ll Discover In This Episode:

✔ What The Customer Experience Is

✔ Ways To Use People, Processes, & Technology To Maximize The Customer Experience

✔ How Small Businesses Can Execute The Customer Walk & See What They See

✔ Advice For Enrolling Team Members Into Enhancing The Customer Experience

✔ Why Delivering Extraordinary Customer Experience Must Be A Priority

✔ A Quick Look Into Zappo’s Success

✔ So Much More!

To access resources and links from this episode, click on https://AmberDeLaGarza.com/349

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