Episode description

What if there was a single phone number that could connect you to essential community services 24/7, 365 days a year? Join us, Kim Chapman, as we reveal the powerful impact of 2-1-1, a lifeline for individuals seeking vital health and human services. This episode features Edie Edison, Vice President of Community Impact at Capital Area United Way, John Hudson, Community Impact Manager for 2-1-1, and LaDuan Butler, 2-1-1 Referral and Care Coordinator. Together, we break down how 2-1-1 connects communities to critical resources like food, shelter, and employment assistance, and the comprehensive care coordination efforts that go beyond just referrals.

Ever wondered what happens when you call 2-1-1? We'll take you through the process, from connecting with a local call specialist to the collection of demographic information to ensure you receive the most appropriate resources. During times of disaster, calls might be routed to other states, but the focus remains on identifying specific needs and offering the right support. Learn about the innovative care coordination program that guarantees follow-up and personalized assistance, ensuring that repeat callers receive the continuous support they need to navigate their challenges effectively.

Discover the vast network of community partners working with 2-1-1, including the Greater Baton Rouge Food Bank, Salvation Army, and Catholic Charities. We'll distinguish 2-1-1 from other important three-digit numbers like 3-1-1 for non-emergency government services and the new 9-8-8 for mental health crises. Hear a heartwarming success story of a client who found stability after moving to Baton Rouge, thanks to ongoing support from 2-1-1. This episode is packed with invaluable insights and information to help you and your community thrive.

Have an idea for a show or a question for Kim? Send us a text message

Support the show

Welcome to Money Matters, the podcast that focuses on how to use the money you have, make the money you need and save the money you want – brought to you by Neighbors Federal Credit Union.

The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice.