Ep 557: The Complexity of Talent Acquisition
Oct 07, 2023•29 min•Transcript available on Metacast Episode description
When discussing talent market challenges and recruiting technology trends, we often refer to talent acquisition as a homogeneous activity with common challenges and processes. However, many organisations have highly complex hiring operations that deal with challenges that can be as unique as the employers themselves.
My guest this week is Lisa Scales, Talent Acquisition Director at Royal Mail. As well as being one of the UK's largest employers, Royal Mail also hire 18,000 seasonal workers every Christmas. We discuss everything from supply chain management to sophisticated recruitment marketing and social mobility. Lisa gives us a fascinating insight into a highly complex hiring strategy.
In the interview, we discuss:
The recruiting challenges at Royal Mail
Scaling up
Outsourcing and driving results via third parties
Appealing to a younger generation of workers
Purpose-driven work
Using recruitment marketing to shift perceptions
Social mobility and reflecting your customer communities
Recruiting 18,000 seasonal workers
Agile management of a contingent workforce
The role of technology
Robotic Process Automation
What does the future look like for talent acquisition
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