Episode description

Sustainability, customer focus, core values, and relationships are what this episode is all about.

This is a compelling conversation with Jaclyn Epstein, COO of MICA Corporation, a pioneer in water-based primers for sustainable flexible packaging solutions.

Discover how Mica Corporation is revolutionizing the industry with a customer-focused approach and a commitment to environmental stewardship ingrained in the company's DNA.

Jaclyn also shares insights into documenting the company's core values—customer focus, continuous improvement, and helping each other thrive —which  drive innovation and keep everyone rowing in the same direction.

Favorite book: Hug your Customers: Love the Results, Jack Mitchell

Jaclyn Epstein, Mica Corporation

Website: https://mica-corp.com/

Twitter: https://twitter.com/micacorporation

LinkedIn: https://www.linkedin.com/company/mica-corporation/

YouTube: https://www.youtube.com/@MicaCorporationShelton

Jaclyn's LinkedIn: https://www.linkedin.com/in/jaclyn-epstein-a938623b/

Ari Santiago, CEO, CompassMSP

Company Website: https://compassmsp.com/

Company LinkedIn: https://www.linkedin.com/company/compass-msp/

Podcast Facebook: https://www.facebook.com/MadeinAmericaPodcast

Podcast LinkedIn: https://www.linkedin.com/company/made-in-america-podcast-with-ari

Podcast YouTube:  https://youtube.com/c/MadeinAmericaPodcastwithAri

Ari's LinkedIn: https://www.linkedin.com/in/asantiago104/

https://madeinamerica.compassmsp.com/ 

https://blog.compassmsp.com/ 

https://compassmsp.com/about 

Jaclyn and Ari discuss:

Sustainability, Customer focus, Core values, Community involvement