21: The Angriest Customer
Feb 26, 2018•35 min•Ep 21•Transcript available on Metacast Episode description
Unfortunately, not every interaction you have as an indie is a positive one. Sometimes our customers run into problems, and their first instinct is to just complain; either via a negative review, an angry email, or a bad mention on social media. Alice, Curtis, and Jelly look at their own experiences and discuss how they deal with the negative stuff, with the hope that there’s something that can be gained from it.
