Episode description

This week, the Bowery Capital team hosted Evan Bartlett, Head of Inside Sales at ZocDoc to discuss “Hiring Your First Sales Representative." ZocDoc is an online medical care scheduling service, for end users integrating information about medical practices and doctors' individual schedules in a central location. Each month, millions of patients use ZocDoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive checkups, fill out their paperwork online, and more. With a mission to give power to the patient, ZocDoc’s online marketplace delivers the accessible and simple experience patients expect and deserve. ZocDoc is free for patients and available across the United States via ZocDoc.com In today’s episode, Evan joins us to discuss hiring your first sales representative. The conversation started by discussing when to hire the first sales representative. This included the process of building a sales process and its link to the go-to-market strategy. Next Evan discussed when to identify the market and key factors in this process. Evan then summarized the details around the background and skillsets of a sales representative. Evan discussed his thoughts around the structure of the hiring process and the onboarding and ramp up process for new sales representatives. Next Evan discussed setting benchmarks for the first hire and tying those metrics to compensation. In this hiring process, Evan discussed how he made several mistakes and how he pushed ahead. We then transitioned to expanding the sales team from 1 to 100. Evan discussed how to maintain culture despite high growth. Next Evan described how the hiring process shifts with a larger team and how these sales representatives differ from the original team. Evan then discussed the importance of repeatable sales to the business and how he thinks about that skill in hiring new sales representatives. Evan closed out the session by providing his go-to tactics and tricks in the hiring process.