Episode description

Product people often emphasize empathy. They highlight the need to start by truly understanding their customers, stakeholders, and colleagues.  When we use the word empathy especially in a design context,  we often refer to the human capacity to understand how someone is feeling from their point of view. Some might even go a step further and claim that it's more than just recognizing emotions; it's about truly experiencing them. In this episode, we'll discuss how product people can practice, scale, and operationalize authentic empathy at work. So, if you are a designer, product manager, or simply someone looking to nurture a human capacity that connects people, heals trauma, builds trust, and inspires change, you're in the right place.