Episode description

With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings. 

Tune in to hear The Internet Report hosts discuss how IT teams can navigate major spikes in demand and give customers the best possible digital experience, whether it’s Tax Day, Black Friday, or another high-traffic period.

They’ll also unpack recent outages at companies including Apple and WhatsApp, and explore why a sudden reduction in page load times may indicate functional issues rather than true improvements to the customer’s digital experience.

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CHAPTERS:
00:00 Intro
01:11 Navigating U.S. Tax Season and Spikes in Demand
06:37 Pulse Update: Outage Analysis
06:40 Apple Outage: App Store, TV+, and Music
13:35 WhatsApp, Other Meta Services Disrupted
15:04 Square Outage
17:19 Performance as a Cyber Indicator: XZ Utils
20:48 Panera Bread Outage
22:33 Ray AI Disruption
24:13 Outage Trends: By the Numbers
27:05 Get in Touch 

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