Episode description

In recent weeks, back-end infrastructure work and other backend-related issues impacted various online and consumer banking services, including DBS and Citibank in Singapore.

Simple front-facing customer experiences that we’ve become accustomed to today can often mask considerable complexity on the backend. The service delivery chain of technologies powering the front end often comprises a mix of on-premises assets, cloud services, containers, and APIs.

A degradation or outage to just one of those components can have massive impact. Depending on the architecture of the app and resilience of the backend, an incident in one part can be routed around in the best case scenario, or take down critical systems for hours in the worst case.

Tune in to this episode to learn more about how backend changes led to outages at DBS, Citibank, and a number of Japanese banks—and how other backend issues appeared to contribute to a Google Cloud VMware Engine disruption and potentially also a Microsoft Exchange incident.

For more insights, check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-dbs-citibank-outages?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q1_internetreportpulse22_podcast

- Explore the Equinix issues that impacted DBS and Citibank: https://ajhrlohbopohbnmekzbcvrbeslqaijfr.share.thousandeyes.com/

- Interested in more outage analysis? Check out our Internet Outages Timeline, which covers several notable Internet outages and application issues from the past year, along with the lessons they leave: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q1_internetreportpulse22_podcast

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CHAPTERS
00:00 Intro
00:47 The Download
04:10 By the Numbers
06:40 Equinix Chiller Upgrade Leads to DBS, Citibank Outages in Singapore
23:19 Get in Touch

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Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes