Episode description

Leah is a Founder of BetterGrowth, a consulting agency focused on helping companies scale their customer-focused teams to exceed revenue goals and turn their customers into lifelong fans.

Highlights include: why customer success deserves a seat at the revenue table (1:50), the reason why so customer success often gets stuck in a reactive role (3:30), the two main roles with customer success (4:30), how to build your customer success team from the ground up (5:20), changing compensation models to tie into revenue goals (7:50), tech stack recommendations for customer success (12:18), hiring the right people (15:00), mending the relationship between sales and customer success (19:04), and how to build a revenue-generating playbook for customer success (22:56).

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