Episode description
Surely you've seen the name JD Power on awards for your wireless service provider. The brand has been around for decades and is the preeminent player in the space of customer satisfaction surveys.
We recently had a chance to speak with Ian Greenblatt, the lead for JD Power's Technology, Media and Telecommunications division. He was kind enough to spend nearly an hour with us where we discuss a number of relevant mobile topics. How are surveys conducted? What do the carriers think of the awards? Are there trends among consumers? What's going to happen with 5G coming down the line?
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