Episode description

When Patrick Randolph discovered that doctors' offices lose 20% of appointments due to patient cancellations and no-shows, he set out to design and test a solution. QueueDr was created to fill those open slots with patients in the waitlist "queue."

With just a little funding and lots of hard work, they began by helping small practices and group practices fill open slots with no human intervention. Eventually, they sold to larger organizations and became profitable as they grew. QueueDR was acquired by Phreesia (PHR: NYSE) in March 2021 for an undisclosed amount. 

Topics discussed on this podcast

• How he prototyped and designed the full product before writing any code
• The multiple challenges of selling technology to healthcare providers
• How they started by selling to small offices and eventually sold enterprise deals to large organizations
• Why he didn't want to raise another round of VC funding after raising $1 million from an investor
• How he developed the relationship with leaders at the company that eventually acquired QueueDr
• How he thinks about life after selling his company

Learn more at practicalfounders.com.