Episode description

Host Vince Passione is joined by Dee Edie, President and CEO of Pine Bluff Cotton Belt Federal Credit Union; Tanya Romero-Sturgeon, President and CEO of Guadalupe Credit Union; and Tyler Valentine, President and CEO of StagePoint Federal Credit Union for a 3-part series. In this second episode, they look at strategies for working with delinquent borrowers, regulatory considerations around debt restructuring, indirect auto lending programs, and serving immigrant communities through ITIN lending.

Key Takeaways:

(01:42) Financial coaching and collections work together to restructure budgets.

(02:23) Restructuring budgets takes multiple sessions and education.

(05:50) Debt restructuring still requires the ability to repay.

(06:45) Restructuring should not just mask delinquency problems.

(15:13) Auto dealerships without competition proved untrustworthy.

(15:44) Raw indirect auto lending program had issues.

(18:55) ITIN lending led to 7% annual growth.

(21:29) Success came from serving all community members.

Resources Mentioned:

Tanya Romero-Sturgeon - https://www.linkedin.com/in/tanya-romero-9aa33b91/

Tyler Valentine - https://www.linkedin.com/in/tyler-valentine-wyo/

Pine Bluff Cotton Belt Federal Credit Union - https://www.pbcbcu.org/

Guadalupe Credit Union - https://www.guadalupecu.org/

StagePoint Federal Credit Union - https://www.stagepointfcu.com/

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#CreditUnion #Lending #Fintech