Episode description

Through digital transformation, organizations can slash time spent on manual processes and work more efficiently to address pressing issues.

In healthcare, speeding processes up can improve and even save lives. Across the UK, NHS trusts are identifying a number of ways in which the 7.7 million-person waiting list can be tackled, and digital transformation has a clear role to play.

Leeds Teaching Hospitals NHS Trust is among the UK’s largest NHS trusts, with seven hospitals and 18,000 staff. Since 2020, it has worked with software vendor Netcall to implement a new digital platform for patients that reduces manual processing by 88%.

In this episode, Jane and Rory are joined by Rob Child, program manager (Outpatients CSU) at Leeds Teaching Hospital NHS Trust, to discuss the trust’s digital transformation in more detail.

For more information, read the show notes here.