Episode description

Every software company globally is focusing on integrating AI into its solutions. ServiceNow has built one of the biggest platforms and workflow engines today. We talked to Pat Casey, Chief Technology Officer and Executive Vice President of DevOps at ServiceNow, to learn how ServiceNow is building AI into its platform.

ServiceNow has chosen to unify its AI team into a single technology group, ensuring AI will not be the next add-on but a core component of the ServiceNow platform. Casey takes us through the transformative impact of this alignment and how organisations can enhance workflows and deliver superior customer experiences. Dive deep into the Generative AI Controller and understand how it empowers customers to build AI solutions using various large language models, emphasizing the critical role of data in AI training and deployment.

We talk about many ServiceNow platform AI features like playbook generation and prompt engineering that are designed to save time and empower users. Learn about the text-to-playbook feature, which allows even less experienced users to create effective workflows, and a customizable prompt builder that enhances engagement across various applications. 

We even discuss ServiceNow's switch from MariaDB to Postgres and modern database management. This episode is a must-listen for anyone interested in ServiceNow and AI integration into platforms. Whether you are a ServiceNow customer or not, it is packed with expert knowledge. Listen now to this latest Techzine Talks on Tour.