Episode description

No matter how good you are at what you do, there’s always the potential for things to go wrong on a day in the life of your small business. Sometimes, events that lead to unhappy customers who didn’t get their expectations met have nothing to do with you. At other times, it could be you yourself who has messed up their order. Or, it could be the people who work for you who failed to take care of something that needed to be done.