Episode description

Even when product builders have a groundbreaking vision, it can often be thwarted by organizational roadblocks. In this episode, we explore how Air Canada successfully navigated some of these challenges to reimagine its customer experience and its ways of working. If you’re a product leader wanting to do the same, this podcast will give you all the insights you need to get started.

Host:

Kimberly Boyd

Guests:

Ivana Ciric - Director of Product, Practice at Thoughtworks

Jose Platero - Director of Product & Design at Air Canada