Klarna Replaces 700 Employees with ChatGPT Saves $40M - podcast episode cover

Klarna Replaces 700 Employees with ChatGPT Saves $40M

Feb 28, 202412 minTranscript available on Metacast
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Episode description

In this episode, we dive into how Klarna leveraged ChatGPT to revolutionize their customer support, eliminating 700 positions and saving $40 million. We'll explore the implications of this move for the future of customer service and the workforce.


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