Episode description
Episode description
Todd and Casey reflect on their favorite moments from the past season and discuss upcoming topics. They highlight conversations with Mark Stagi, Dave Darrington, Vicki Kennedy, the Jasons from the Jasons Take On podcast, and Josh Mollis.
They discuss the importance of giving and receiving feedback, focusing on the right metrics, aligning teams within an organization, and competing on the customer experience.
Listen for a challenge to stop saying no for their customers and to test new ideas based on data. We hope you feel encouraged to listen to past episodes and look forward to exploring topics such as aligning the organization around a vision and improving messaging and positioning.
Takeaways
- Give and receive feedback to improve customer success
- Focus on the right metrics that drive customer outcomes
- Align teams within the organization to avoid duplication of effort
- Compete on the customer experience to stand out among competitors
- Stop saying no for customers and test new ideas based on data
- Listen to past episodes of the SaaS Therapy podcast
- Explore topics such as aligning the organization around a vision and improving messaging and positioning
Contents
- 00:00 Introduction and Season Recap
- 02:53 The Power of Feedback and Metrics in Customer Success
- 06:00 Aligning Teams for Effective Customer Outcomes
- 09:12 Competing on the Customer Experience
- 12:07 Stop Saying No for Customers and Test New Ideas
- 14:47 Exploring Topics in Season 3: Vision Alignment and Messaging
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred