Episode description

Have you heard the story of how negative feedback transformed Instagram from a gaming app to a photo-sharing platform? Todd and Casey discuss how bad data can sometimes be good. Negative feedback can be valuable in shaping successful products. They emphasize the need for honest feedback in building effective business relationships and the role of data in driving improvement.

Takeaways

• Data, whether positive or negative, is valuable and can be used to drive action and improvement.

• Honest feedback is essential for building effective business relationships and driving customer success.

• Delivering negative feedback in a timely manner is crucial for course correction and maintaining transparency.

• Avoid the roles of villain, victim, or hero in customer success and focus on being a trusted advisor and partner.

Contents

• 00:00 Introduction and Importance of Data
• 04:24 The Power of No and Honest Feedback
• 12:59 Data as a Touch Point in the Journey
• 30:11 Homework Assignment: Fact or Story?

Resources

⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Casey⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Todd⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠Visit the show page⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠Get to know BrainStorm⁠⁠⁠⁠⁠⁠⁠⁠

Credits

Show direction: ⁠⁠⁠⁠⁠⁠⁠⁠Debra Wilson⁠⁠⁠⁠⁠⁠⁠⁠

Show design: ⁠⁠⁠⁠⁠⁠⁠⁠Kensie Smith⁠⁠⁠⁠⁠

Show manager: ⁠⁠⁠Angela Allred⁠