Episode description
Todd Kirk and Casey Trujillo are joined by Kevin Alster, the head of Synthesia Academy. They discuss the challenges of traditional lecture-based instruction and the need for more engaging and effective learning methods. It's time to rebrand L&D and shifting the focus to performance and outcomes.
Takeaways
- Traditional lecture-based instruction is not effective in engaging learners and driving behavior change.
- There is a need to close the gap between information and application in learning and development.
- Rebranding L&D as 'people and experience' or focusing on performance can help shift the mindset and improve outcomes.
- Metrics should focus on behavior change and impact on business goals rather than just course completion.
- Engaging and effective learning methods can lead to better adoption of features and upsell opportunities. Identify specific behaviors and metrics for customer success and retention.
- Measure the delivery of real value and the achievement of desired outcomes.
- Treat customer education academies as products and adapt and evolve.
Contents
- 00:00 Introduction
- 08:25 Bridging the Gap: Instructor-Led Training vs. E-Learning
- 25:48 Defining Quality Metrics for Videos
- 35:06 Treating Customer Education as a Product
- 41:32 Getting the Rest of the Organization Invested
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred