Episode description
Each Friday, we'll unpack the key points, or dig further into one specific topic, from our Tuesday episode. Repetition is key to learning, and we're here for it.
Summary
In this check-in, Todd revisits four incredible gems from our conversation with Maranda Dziekonski (SVP of Customer Success and Ops @Datasembly), including:
- How customer success must evolve in response to current economic conditions
- Insight into how Client Success should tie themselves to revenue outcomes and learn how to craft "the minimum necessary experience"
- Suggestions for CS can do more than generate revenue through expansion, but also through monetization of their services
- Efficiency killers and bringing clarity to your team with clear processes that ensure you stay on the right strategic roadmap
Homework
Get comfortable with process, understand what the right level of process is for your organization. Don't overdo it and don't underdo it.
Resources
Credits
Show direction: Debra Wilson
Show design: Kensie Smith