Episode description
Episode description
Our regular Friday re-cap of our Tuesday interview with Tim Hill, Director of Customer Success at Gong, a rapid-growth revenue intelligence company on the Deloitte Technology Fast 500 list.
Takeaways
- Investing in customers is crucial for their success.
- Sales and customer success have different focuses and timelines.
- Measuring the outcomes of investments is essential.
- Engaging key personas and delivering value builds trust and retention.
- Understanding customers and providing incremental value is key.
Resources
Credits
Show direction: Debra Wilson
Show design: Kensie Smith