Episode description
Hello! Welcome back for a short recap from Tuesday's episode with guest Donna Weber.
Ask yourself: In my role as I communicate with customers, what does a Level 1 experience look like for my customer? What does a Level 10 experience look like?
Did you know that less than 30% of SaaS vendors charge an implementation fee? If you want to give customers a Level 10 experience, is there a cost that should be passed down to the customer? Go back and listen to Donna Weber's podcast episode to find out.
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Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred