Episode description
Episode description
Todd and Casey are joined by Mark, a customer success leader with over 20 years of experience. They discuss the importance of coaching in the workplace and how it translates to supporting customers and employees. Mark shares his approach to coaching, which includes game tape playback, team meetings, and peer-to-peer coaching.
Takeaways:
- Leaders should focus on growing other leaders and nurturing individuals to achieve their goals
- Creating a culture of feedback and continuous learning is essential for success
- Coaching can take various forms, including game tape playback, team meetings, and peer-to-peer coaching
- Hiring individuals with a growth mindset and a hunger for learning is crucial
- Start small with giving feedback and create a culture of learning and coaching within your organization Create a safe and transparent environment for feedback
- Balance focusing on strengths and areas for improvement
- Hire people with a growth mindset and a hunger for learning
- Utilize strategies like game tape playback, team meetings, and one-on-one feedback sessions
- Align coaching efforts with business goals and drive better outcomes for customers
Content:
- 00:00 Introduction
- 06:21 The Importance of Coaching in the Workplace
- 11:45 Different Forms of Coaching
- 23:39 Aligning Skills with Roles & Responsibilities
- 32:53 Managing the Chaos & Craziness
- 38:25 Demonstrating the Value of Coaching to Leadership
- 45:03 Conclusion
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred