Episode description
Join Todd Kirk as he recaps Tuesday's episode on the importance of data in building and maintaining customer relationships. He explores the different perspectives on bad data and how it can be used to inform decision-making and drive growth. There is power in saying 'no' and value in negative feedback in both personal and professional development.
Takeaways
- Be intentional about delivering and receiving bad news
- Create a collaborative environment with customers
- Empower customers to achieve success
- Negative feedback is valuable for personal and professional growth
Content
- 00:00 Introduction
- 06:32 Creating a Collaborative Environment with Customers
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred