Episode description
Episode description
Welcome to Season 4 of SaaS Therapy. In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo welcome Kristen Hayer, founder and CEO of Success League. Listen to explore Kristen's entrepreneurial journey, the importance of leadership and ownership in customer success, the role of influence and accountability in leadership, and best practices for presenting to executives.
Kristen shares her insights on how to effectively lead without formal authority and the skills necessary for influencing others in a business environment.
Takeaways
Ownership is crucial for effective leadership.
Influence can be learned and developed over time.
Accountability is essential for leaders to achieve results.
Being your own PR department is important for visibility.
Understanding your audience is key to effective presentations.
Visual clarity in presentations helps convey the message.
Preparing for tough questions is vital for success in meetings.
Prepare for board meetings by anticipating questions.
Practice presentations with a friendly coworker.
Executives appreciate clear, actionable ideas.
Curiosity helps manage defensiveness in discussions.
Understanding your audience is crucial for effective communication.
Listening to podcasts can enhance understanding of different roles.
Identify and nurture potential leaders within your team.
Content
00:00 Introduction
02:47 Kristen Hayer's Entrepreneurial Journey
05:56 Leadership and Ownership in Customer Success
11:52 Influence and Accountability in Leadership
18:00 Effective Presentations for Executives
23:32 Preparing for Board Meetings
28:08 The Importance of Curiosity in Conversations
30:37 Managing Emotions During Presentations
34:27 Understanding Your Audience
39:03 Developing Leadership Skills in Customer Success
Resources
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred