Episode description

In this episode, special guest, Vhance Valencia joins 🌎 Christian Napier and Spencer Horn to explore the four stages of business and what systems look like at each stage. We'll also dive into the Iceberg Model of a business, which explains why tools, tactics, and hacks are only the tip of the iceberg when it comes to building reliable systems. We'll discuss how process certainty, performance of key systems, and a culture of systems are critical to achieving Complete Business Reliability. Whether you're just starting or you're looking to scale, this episode will provide you with practical tips and strategies to help you achieve Complete Business Reliability.