Ep. 2: Delivering a Good Customer Experience – Interview with Lawrence Levinson
Jun 24, 2020•31 min•Ep 2•Transcript available on Metacast Episode description
Customer Experience (CX) expert Lawrence Levinson, Toronto Chair of the Customer Experience Professionals Association (CXPA), talks to us about the importance of CX, and when implemented the right way, how it can be instrumental to improving the overall performance of organizations.
