Episode description

2020 didn’t grind retail to a halt—it threw it into overdrive. Food and beverage reinvented themselves and took huge risks to stay in business. Incremental change went out the window as companies fought to survive. Now, as we return to normal, normal will look very different.

Digital transformation, social commerce, experiential emphasis—what big swings are here to stay? And what’s on the horizon? On Retail Reawakened, host Colin Neil takes you through the latest consumer research and the trends that are shaping the UK’s retail landscape today and for years to come.

Why are some companies more resilient than others? How has consumer behaviour changed during the pandemic? What makes for a memorable customer experience?

For more information, visit https://www.adyen.com/landing/online/uk/retail-reawakened-podcast