Episode description

In this conversation, Anurag Goel, founder and CEO of Render, discusses the evolution of Render as a cloud infrastructure platform is actually simple to use.

He shares insights from his time at Stripe, emphasizing the importance of customer focus, crafting a seamless user experience, and the philosophy of progressive disclosure of complexity.

Anurag also highlights the significance of customer support as an integral part of the product and offers advice for aspiring founders on finding their passion and maintaining empathy in their work.

This episode is brought to you by WorkOS. If you're thinking about selling to enterprise customers, WorkOS can help you add enterprise features like Single Sign On and audit logs.

What we discuss:

• Building in special details enhances customer experience.
• The delicate balance between simplicity and capability. 
• How the power of sensible defaults. and progressive disclosure of complexity improves usability.
• Focus on customer needs drives product development.
• Customer support should be treated as a product.
• Finding founder market fit is crucial for success.
• Empathy for users is essential in product development.

Links

• Anurag's Twitter https://x.com/anuraggoel
• Render https://render.com/
• Stripe https://stripe.com/

Keywords
Render, developer experience, cloud infrastructure, customer support, startup culture, Anurag Goel, Stripe, product development, user experience, technology