Episode description

In this episode of Talking HealthTech, host Peter Birch speaks with Craig Tucker from Yooralla and Dr. Bryan Tan from Salesforce about Yooralla's digital transformation journey in the context of the National Disability Insurance Scheme (NDIS) and other sectors. 

This discussion explores the complexities of disability care, the challenges in regulatory compliance, and the role of technology as an enabler for clients and the workforce.

This episode was recorded during Victorian Healthcare Week 2024 in Melbourne, Australia, capturing the dynamic and informative conversations at the event.

Key Takeaways:

• Digital Transformation in Disability Care: Yooralla’s journey towards becoming more digitally eco-friendly is highlighted, showing how technology supports clients and workforce efficiency.
• Regulatory Environment and Compliance: The evolving regulatory requirements in the disability and aged care sectors necessitate agile and scalable tech solutions to ensure compliance and improve service delivery.
• Use of Salesforce Platform: Yooralla leverages Salesforce to manage back-office processes and enable front-facing digital tools for clients and staff.
• Importance of Data Quality: Emphasis on ensuring data governance and the ethical use of data to support AI-driven decisions in client care.

Check out the episode and full show notes on the Talking HealthTech website.

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