Episode description
How do we know what we do works? Well, Kevin M Yates has made this his mission. In this episode we talk about how expectations of L&D have grown and how we need to adapt in order to demonstrate our impact.
KEY TAKEAWAYS
- At a senior level in Learning & Development there seems to be a paranoia/anxiety that training isn’t getting results or equating to any kind of business performance, capability or change.
- There’s been a transition in the expectation of what L&D is. Decades ago, expectations were very different. Right now, the expectation is that people will use their performance in a way that helps the business win. In the past, this focus on performance in that context was not resonant.
- Happy sheets, attendance, completion and satisfaction, the main parameters chosen to measure the success of training, don’t actually measure whether or not anything has been learned.
- Organisational goals are where L&D should begin, before looking at the gaps in performance and capability that are limiting people’s capacity for achieving those.
- Learning solutions and experiences need to hit three criteria for full-blown impact analysis:
- Whether or not the learning solution is strategically and intentionally aligned to a business goal.
- Whether or not the solution or experience has high visibility within the business.
- Whether or not it’s expensive
- Being curious and creating relationships are keystones to successful implementation of L&D, and the measurement of its success.
BEST MOMENTS
- ‘We are expected now to impact people’s performance in a very measurable way’
- ‘I believe that those metrics and measures tell a story’
- ‘You’re always defining those things before you go and investigate’
- ‘Be curious’
- ‘I consider myself a curator of knowledge and information'
ABOUT THE GUEST
Kevin’s expertise is answering the question, “Did training work?”, with facts, evidence, and data. His work is global and multi-industry. He's a sought after subject matter expert and international speaker.
You can follow and connect with Kevin via:
Twitter: @KevinMYates - www.twitter.com/kevinmyates
LinkedIn: https://www.linkedin.com/in/kevinmyates/
Facebook: https://www.facebook.com/kevmyates/
Instagram: https://www.instagram.com/kevmyates/
Website: https://kevinmyates.com/
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
- Twitter: https://twitter.com/davidinlearning/
- LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
- Website: https://www.looop.co/