Episode description

The current crisis has changed plenty, some will last well beyond lockdown and some will pass. One thing for sure is that organisations will want to make up for missed opportunities, when restrictions are relaxed, and businesses will want to make up for lost revenue. 

We can anticipate an unforgiving period in the short- to mid-term and L&D will be under greater scrutiny to make a significant contribution. To this end, we can expect a hastening of some emerging trends in L&D, such as the pivot from a ‘learning’ focus to affecting performance and productivity more reliably, in order to achieve results. This is explored with 3 experienced L&D leaders: Kevin M. Yates, Gemma Paterson and Alice Collier-Niblett. 

KEY TAKEAWAYS

• The current situation has reversed many long-held expectations around the capabilities and benefits of programme development, and has helped to accelerate plans to overhaul current development strategies.
• To understand the effectiveness of any training, we need to understand our deliverables from the outset, instead of focusing on the format or appeal of the courses themselves.
• No matter what our working environment looks like, there is still the need to measure results and impact. The challenge is in working out how to measure results remotely.
• We can’t hope to know about the driving motivations of our workforce, and the areas in which they wish to improve, unless we are the centre of that world alongside them.
• In order to ensure that we’re advancing in the correct manner, the first ingredient to be considered should be the people themselves. Do we have the right people, and the right mix of people in order to achieve that goal?

BEST MOMENTS

• ‘We had to change, we had to adapt. And as a result, we’ve been able to help a lot more people’
• ‘Perpetual data should be a desirable state’
• ‘We need to now be contextualising what performance means at home’
• ‘Move away from creating a course, and move toward creating impact’    

VALUABLE RESOURC ES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

ABOUT THE GUESTS

Kevin M Yates

Kevin’s expertise is answering the question, “Did training work?”, with facts, evidence, and data. His work is global and multi-industry. He's a sought after subject matter expert and international speaker.

You can follow and connect with Kevin via:

Twitter: @KevinMYates

LinkedIn: https://www.linkedin.com/in/kevinmyates/

Facebook: https://www.facebook.com/kevmyates/

Instagram: https://www.instagram.com/kevmyates/

Website: https://kevinmyates.com/

Gemma Paterson 

Gemma has been leading teams to develop, manage and market digital products in learning, talent, social media and marketing for over 10 years.

As Head of Technology & Innovation for Learning at Aviva, Gemma leads a team to deliver commercial outcomes through innovative approaches to learning, talent and organisational development, with a focus on the digital transformation. Using innovation, technology, storytelling and experience design her ultimate aim is to deliver real business results. 

You can follow and connect with Gemma via:

Twitter: @GemStGem

LinkedIn: https://www.linkedin.com/in/gemmacritchley/

Alice Collier-Niblett

Alice is a thoroughly modern L&D professional with a background of leading with digital solutions and bringing her team and organisation along with her. Previously at ASOS and now with Monzo, Alice is a member of a team that operates in a way that is leading-edge and aspirational for many: Data-driven, performance-focused and agile.

You can follow and connect with Alice via:

LinkedIn: https://www.linkedin.com/in/alice-collier-niblett-849154b8/

ABOUT THE HOST

David James

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.

As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.

CONTACT METHOD

• Twitter:  https://twitter.com/davidinlearning/
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
• Website: https://www.looop.co/