Episode description

The opportunity with digital L&D has always been to achieve more but when online learning has been resisted by employees and with eLearning being tarnished by poor click-next courses, it seemed the opportunity was beyond us. However, by pivoting to Agile, working closely with their clients and leading with resources Sebastian and his team at Vitality Health address almost 10x the number of projects they could before; they’ve achieved real results, and grown their team because of their success. So it is possible. Find out how in this episode.

KEY TAKEAWAYS

• Resource L&D customised L&D reduces training time by 56%.
• Effective training that does not take people away from their jobs for long is what businesses want.
• To be truly relevant and up to date training needs to be created fast. Sebastian´s team do it in about 7 days.
• Sit down with your client and use data and guided processes to help them to identify the critical tasks and the steps the training needs to cover.
• Trust the end user to tell you what they need and be guided by them when tweaking the training.
• Analyse after every release and make adjustments to make the training better, based on feedback from your client and trainees.
• The training you provide needs to be fluid and able to evolve as the business does.
• You want people to be able to dip in and out of your training resources to address small skill gaps without having to take a full-blown course, every time.
• The tools the L&D department provide should not be limited to courses or handouts. Things like calculators and other modern resources can be provided too.
• L&D has to be an integral part of the business. It plays a role in delivering the right product at the right time to the customer.

BEST MOMENTS

'L&D departments can demonstrate value'

'Identify what needs to be done, not what people need to know.'

'The number one thing for us is to be able to support our staff members to be able to do their job as quickly and efficiently as possible.'

 VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

ABOUT THE GUEST

Sebastian Tindall

Sebastian is Head of L&D at Vitality Health and has also held strategic roles in Santander Bank and The Co-Operative Bank. Over recent years his work with global L&D functions in South Africa, India and the USA have catalysed his passion for creating a diverse range of innovative high impact learning solutions.

ABOUT THE HOST

David James

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.

As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.

CONTACT METHOD

• Twitter:  https://twitter.com/davidinlearning/
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
• Website: https://www.looop.co/