Hospitality at work: Bridging opportunity and innovation
Dec 04, 2024•38 min•Ep 14•Transcript available on Metacast Episode description
How do you foster inclusion, economic mobility, and a sense of purpose across a global organization with both franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover business; meeting the needs of a diverse clientele with a diverse workforce; skills development; automation; and leveraging employee feedback.
