Work Disruption? Klarna's AI Assistant Does Work of 700 Full Time Agents
Feb 28, 2024•15 min•Transcript available on Metacast Episode description
Klarna's new AI chatbot, powered by OpenAI, has showcased impressive capabilities in its first month, effectively performing the tasks of 700 full-time customer service agents. Engaging in 2.3 million conversations, the bot handled two-thirds of Klarna's customer service interactions, achieving satisfaction rates on par with human agents. Plus Apple ditches car plans to focus on AI
