Episode description

Podcast guest Kimberley Stevenson: https://www.storygroup.co.nz/

Chapters

00:00 Building a Supportive Team

02:30 Delegation and Trust

08:38 Balancing Work and Family

13:40 Organic Referrals

29:19 Mastering Phone Calls and Prioritization

30:16 The Importance of Admin Time

34:42 Speed to Response in Customer Service

37:45 Keeping Clients Informed During the Claims Process

46:37 Personalizing the Onboarding Process