Episode description
Podcast guest Kimberley Stevenson: https://www.storygroup.co.nz/
Chapters
00:00 Building a Supportive Team
02:30 Delegation and Trust
08:38 Balancing Work and Family
13:40 Organic Referrals
29:19 Mastering Phone Calls and Prioritization
30:16 The Importance of Admin Time
34:42 Speed to Response in Customer Service
37:45 Keeping Clients Informed During the Claims Process
46:37 Personalizing the Onboarding Process