Episode description

Michelle Dayan is the head of product at Amazon. She shares her insights on building a culture of innovation, resolving conflicts, and thinking beyond current competition. We delve into the challenges faced by product managers and how they can anticipate customer needs to create truly remarkable products. Along the way, we'll also discover the importance of collaboration between engineering, science, and UX teams.

We cover all this and more:

[00:00:33] Michelle Dayan on leadership and innovation.

[00:03:05] Managing technical teams at Amazon for 8 years, supporting various products and handling customer complaints.

[00:07:21] The complexity and scale of customer problems.

[00:11:56] Scaling the team requires developing inspection mechanisms.

[00:14:42] PMs need to become thought leaders internally.

[00:20:49] Engaging engineers and scientists requires understanding nuances.

[00:25:36] Understand your customer, quantify problems, prioritize opportunities.

[00:28:22] Create open culture, dive deeper, encourage forward thinking.

[00:32:15] Strategically invest in innovation for future success.

[00:36:39] The relevance of small features over time.

[00:38:14] Being transparent and creating stability through a durable vision.

[00:43:02] Curiosity and asking questions disarm and clarify.

[00:46:02] Amazon's secret sauce: customer focus and innovation.

Join us as we elevate our thinking and gain insights from Michelle Dayan on creating impactful products, fostering collaboration, and leading with vision.

More From Michelle: ⁠Michelle's LinkedIn⁠⁠ More from Delaney: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Delaney's App - NoTox (TurboTax for Your Longevity)⁠⁠⁠⁠

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