Episode description

This is episode #50 – Who Loves You Baby!? If “customers” is not your answer, then tune in. Tom Russo, Ken Cook and Brian Parker explore seven ways+ to make customer love you

As always, we open with what’s Hot in the world of customers, marketing, and sales. Presenting the Hot Potato News for the last week of September 2012.

The Turf Wars Continue as Apple CEO Tim Cook says he is extremely sorry for IPhone maps frustration. The giants continue to battle for the control of your smartphone real estate, and Tim Cook and Apple demonstrate how to turn a fiasco into lemonade. Bloomberg Link

Instagram Kicks Twitters Butt on Mobiles -- from Fast Company. Facebook paid a cool billion for Instagram and is now looking at Twitter in the rear view mirror. Hubspot Link

Google's Stock Market Value Passes Microsoft's – The old man in the software world is overtaken by the new world leader. Yahoo News Link

7 Ways+ to Make Customers Love You.
#1 – Focus on the relationship. If you do #1 well the rest become a lot easier. If you don’t do #1 well, the rest are almost impossible to do. INC Magazine Link

Other Great References:

http://blog.springmetrics.com/2012/06/how-to-love-your-customers/

Tom Russo, Brian Parker, Ken Cook and Open for Business #50 – more great information than you could hope for in less than an hour.

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http://itunes.apple.com/us/podcast/open-for-business/id533309378?mt=2&ign-mpt=uo%3D4