Episode description

Over the past several years, disruption has been the norm in the travel industry. But in 2022, customer demand for vacations, air travel and other forms of hospitality climbed back toward pre pandemic levels. In this episode, we’ll explore how the demands of the modern traveler are shifting – and how companies can reward their customers with new experiences, better service and seamless operations. We’ll speak to Claire Bennett, Global Chief Customer Officer at IHG Hotels and Resorts; Emily Weiss, Global Travel Industry Lead at Accenture; and Steven Zaat, Chief Financial Officer at Air France-KLM.