Episode description
In today’s Startup Therapy Podcast, Wil and Ryan talk about the kind of culture you as a founder can create within your own organization. Everything you do has implications and if you let instigators of negativity be, you’re allowing a nasty culture to spread.
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Resources:
- Startup Therapy Podcast
- https://www.startups.com/begin
- Join our Network of Top Founders
- Send an email to therapy@startups.com
What to Listen For
- 00:00 Intro
- 01:25 Where do cultural issues stem from?
- 04:48 Back channeling is worse in remote settings
- 08:15 This culture of talking ill about the client
- 11:13 When KPIs push the retention team to bash the clients
- 15:20 It all starts with one person, identify the ringleader
- 18:57 It’s easy to create a culture of overwork
- 23:35 A lack of maturity across the board
- 26:30 The spotlight is on you and anything you do has implications
- 28:50 But you still need to take care of your own well-being
- 30:52 What company culture meant years ago
- 33:13 You can admit you made a mistake and create a culture out of it
- 37:09 Founders can have so much impact, but it can be good or evil