Episode description
Shruti is a design researcher and interaction designer. She leads the talented team of The Studio at Zalando in Berlin. At the time of recording this episode, she led the product design & user research team at N26. She has also worked in strategic design consulting with IDEO, user experience at Nokia, and with a few other places.
Shruti’s goal has been to nurture effective collaboration between design, research, product management and engineering to deliver customer-focussed solutions – building the capabilities and processes that enable all disciplines to do their best work.
In this episode, she talks with Christian and Alex about the role of Design & Research Ops, amongst other things, that help build an effective integrated design team.
Table of content:
- 0:28 - Intro Shruti Ramiah
- 1:45 - How Product Design functions @N26
- 5:05 - Design collectives & Design Ops
- 7:05 - Collecting customer & stakeholder feedback
- 10:10 - The role & mission of Design Ops
- 21:40 - Solving symptoms or problems with Design Ops?
- 24:00 - How to hire the right people for a Research Team
- 28:00 - Collaboration between Product Managers, Designers, & Researchers
- 39:40 - Integrating Design in cross-functional teams
- 43:20 - Things Shruti would love to have known at the beginning of her career
- 47:31 - Debrief Alex & Christian
Find Shruti on the internet:
- Website: https://shrutiramiah.com/
- Linkedin: @shrutiramiah
- Twitter: @itursh
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