Episode description
Unlock the secrets to creating a truly inclusive workplace with insights from Laura McLean, an HR and Talent leader at Santander. Tune in to discover how you can foster an environment where trust and innovation flourish, and employees feel empowered to bring their full selves to work. Laura, alongside Dr Amanda Potter, Chartered Psychologist and CEO of Zircon BeTalent, dissects the core elements of psychological safety, demonstrating their pivotal role in leadership development and the evolving landscape of today's workforce.
You'll learn about the transformative power of small, intentional changes that can yield significant improvements in organizational culture. Just like compound interest, these adjustments magnify over time, leading to better customer experiences and fostering innovation. We'll explore the internal climates that shape customer service and discuss strategies for embedding psychological safety at both micro and macro levels. A key focus is on recognising and addressing unconscious biases, promoting true cognitive and neurodiversity within the workplace.
Even well-intentioned leaders can inadvertently create toxic environments. Our conversation highlights the importance of authenticity, candid communication, and the balancing act between professional focus and personal connection. We'll share personal anecdotes to illustrate how perceptions can be influenced by external appearances and how a supportive environment encourages productivity under pressure. Whether you're an HR leader, psychologist, or simply someone looking to enhance workplace culture, this episode provides practical advice on raising awareness and integrating small practices that build psychological safety across all levels of an organisation.
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