Metrics of Change – Measure What Matters with Dana Houston Jackson
Mar 28, 2022•44 min•Transcript available on Metacast Episode description
Are the metrics of change management the metrics of the change itself? Why can folks have an adverse reaction to being individually measured? What are the Dark Side of KPIs and how do we combat that? Dana will provide the 4-step process to reveal useful and meaningful measures for both change and change management. Tune
