Episode description

Chris A. Johnson, Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL.

• The transition from an outdated Avaya phone system to modern cloud platforms
• Collaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year project
• Automating processes, improving contact center capabilities and better resident satisfaction
• Enabling hybrid work flexibility, improving job satisfaction and retention

Thanks to AVI-SPL, this episode's sponsor, for their continued support.