Episode description

Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity discusses the evolution of Microsoft's Contact Center and the new Dynamics 365 Contact Center

• Understanding Dynamics 365 Contact Center, Microsoft's Contact Center as a Service (CCaaS)
• How Microsoft is driving with AI features
• Dynamics 365 Contact Center vs Teams Ecosystem solutions
• Licensing and pricing considerations
• The future of chatbots and multi-lingual support

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