Episode description

Taimoor Husain, Global Telco M365 GTM Strategy Lead at Microsoft, discusses the Microsoft Teams telephony landscape, the rise of Operator Connect and the future of Teams Phone.

• The transition from Skype for Business to Teams and the resulting changes in operators' business models
• The growth of Microsoft Teams Operator Connect
• Teams telephony options including Microsoft Calling Plans, Direct Routing, Operator Connect and Teams Phone Mobile
• How Copilot is set to revolutionize telephony by enhancing productivity and support
• The SMB and mid-market opportunity
• Future developments in telephony, including new tools, APIs, features and incentivised partner programs

Thanks to Numonix, this episode's sponsor, for their continued support of Empowering.Cloud