Episode description

• Rohan Milne, CEO at Switch Connect and Tom Arbuthnot discuss the impact and role of AI in the workspace, with a focus on its potential and limitations in different applications
• The importance of understanding experience or voice and PSTN within the Managed Service Provider (MSP) community
• Strategies for optimizing Microsoft Teams as a collaboration platform rather than just a PBX
• Impact of AI in the contact center space and its potential to disrupt current models
• Examples of challenges of implementing Teams Calling in government and enterprise settings due to existing contracts and siloed operations are highlighted
• Limitations of AI in areas like the order of actual execution of tasks
• Potential for AI to evolve to a state where it can provide real-time insights and analytics for businesses
• How Teams can be leveraged for an ROI rather than being seen as an expense for businesses

Thanks to Ribbon, this episode's sponsor, for your continued support of the Empowering.Cloud community.