Episode description

In this podcast episode, Tom Arbuthnot speaks to Vandana Thomas, Microsoft Teams Phone Mobile Product Leader about what we've seen in Teams Phone Mobile throughout 2023 and what we can expect to come in 2024.

Thanks to Luware for sponsoring this episode, check out their Microsoft Teams Contact Center solution here: Luware | Contact Center and Routing Solutions

• Teams Phone Mobile has launched in nine countries with six operators.
• There are plans to expand the market coverage, aiming for 10 more markets next year.
• The integration of AI features, such as CoPilot, in Teams Phone Mobile is a big focus.
• We discuss features planned in the future.